Privacy Policy For Our Water Restoration Company
Privacy Policy
Who We Are
Pro Water Damage Miami provides water damage restoration, fire cleanup, mold remediation, and related services throughout Miami, Florida. We operate the website https://waterdamagemiamiflpros.com/ to connect with customers and deliver our services. This privacy policy explains how we collect, use, and protect information when you visit our website, request services, or work with our teams. We believe in being clear about our practices and your choices regarding personal information.
Information We Collect
We collect information you provide directly, such as contact details, property addresses, and service requests. During jobs, we gather property details, damage assessments, photos, and documentation needed for restoration work and insurance claims. Our website automatically collects device information, browser type, IP addresses, and how you use our pages. We use cookies and similar tools to improve site function and remember your preferences. Service partners may provide relevant information to help complete your project safely and effectively.
How We Use Information
We use information to deliver restoration services, schedule appointments, prepare estimates, handle billing, and create insurance documentation. Safety requirements and quality control measures depend on accurate property and contact details. Customer support uses this information to answer questions and resolve concerns. Website usage data helps us improve site performance and user experience. We also use information for fraud prevention, legal compliance, and protecting our business operations when necessary.
Cookies and Similar Technologies
Cookies are small files stored on your device that help our website remember your preferences and improve functionality. We use essential cookies for basic site operations and analytics cookies to understand how visitors use our pages. You can control cookie settings through your browser options, including blocking or deleting cookies. However, some website features may not work properly without certain cookies. Most browsers allow you to view and manage cookie preferences in their settings menus.
Sharing and Disclosure
We share information with service partners and subcontractors who help complete restoration projects. With your permission, we provide documentation to insurance companies for claims processing. Payment processors receive necessary billing information to handle transactions securely. We may disclose information to meet legal requirements, safety obligations, or protect our rights and property. We do not sell personal information to third parties for marketing purposes. All sharing follows reasonable security practices and applicable laws.
Data Retention
We keep records for operational, safety, tax, and legal purposes. Project files typically remain on file for several years to support warranty services and insurance requirements. Website data and customer communications are retained based on business needs and legal obligations. Some documents may be kept longer due to specific regulations or potential legal requirements. We periodically review and dispose of outdated information that no longer serves a legitimate business purpose while maintaining necessary records for compliance.
Your Choices and Rights
You can access or update your information by contacting us in writing. Where appropriate, you may request deletion of certain personal information, though some records must be kept for legal or safety reasons. You can limit certain uses of your information and manage cookie preferences through browser settings. To exercise these rights or ask questions about your information, send a written request by postal mail to our address. We will respond to legitimate requests within a reasonable time period.
Security
We use reasonable technical and physical safeguards to protect information from unauthorized access, use, or disclosure. Employee access is limited to those who need information to perform their job duties. Staff receive training on proper handling of customer information and privacy requirements. However, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security but work diligently to protect information using industry-standard practices and regularly updating our security measures as technology evolves.
Children’s Privacy
Our restoration services and website are designed for adults and property owners who need professional restoration work. We do not knowingly collect information from children under thirteen years of age. Our services are intended for adults or authorized representatives acting on behalf of property owners. If we learn that we have collected information from a child under thirteen without proper authorization, we will delete that information promptly. Parents or guardians should supervise children’s internet use and contact us with concerns.
Data Transfers
Some of our service providers and technology vendors may process information in locations outside of Miami, Florida. We use reasonable measures to ensure these partners maintain appropriate protections for customer information during processing and storage. Data transfers follow applicable privacy laws and industry standards. We work with vendors who demonstrate proper security practices and agree to protect information according to our requirements and relevant regulations governing data handling and privacy protection.
Changes to This Policy
Pro Water Damage Miami may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on this page of our website. We will indicate the date of the last revision at the top of the policy. Your continued use of our website and services after any changes indicates your acceptance of the updated privacy policy terms and practices outlined in the revised version.
Contact Us
For privacy questions, requests, or concerns about how we handle your information, please send written correspondence to Pro Water Damage Miami at 1200 Brickell Ave Suite 1950 #1007, Miami, FL 33131, United States. Include your name, contact information, and a clear description of your question or request. We will review your correspondence and respond within a reasonable time period. Written requests allow us to verify your identity and provide appropriate responses to your privacy concerns or questions.
Definitions
Personal information means data that identifies or can be used to identify a specific person, such as names, addresses, phone numbers, or email addresses. Processing refers to any operation performed on information, including collection, storage, use, sharing, or deletion. Service providers are third-party companies that help us deliver services, such as equipment suppliers, insurance companies, or payment processors. Cookies are small text files stored on your device by websites to remember preferences and improve functionality during future visits.