Terms and Conditions
Acceptance of Terms
By using https://waterdamagemiamiflpros.com/ or requesting services from Pro Water Damage Miami, you accept these Terms and Conditions as they appear on this page. We may update these Terms from time to time to reflect changes in our services or legal requirements. Your continued use of our website and services after any updates means you accept the revised Terms. If you do not agree with these Terms, please do not use our website or services.
Services
Pro Water Damage Miami provides water damage restoration, fire cleanup, mold remediation, and related services throughout Miami, Florida. Services include on-site assessments, emergency response, structural drying, contents cleaning, and reconstruction work. Service availability varies by project complexity, location, and current demand. We may use qualified third-party vendors for specialized work such as electrical, plumbing, or structural repairs. All services are subject to proper site access, safety conditions, and applicable permits or approvals.
Quotes, Billing, and Payment
Initial estimates provide approximate costs based on visible conditions at the time of assessment. Final invoices may differ due to hidden damage, change orders, or additional work discovered during restoration. Deposits may be required for large projects. We accept cash, checks, and major credit cards. Payment terms are typically net thirty days unless otherwise agreed. Late balances may incur fees. Billing disputes must be raised in writing within sixty days of invoice date for review and resolution.
Insurance and Claims Assistance
We provide documentation, photos, and reports to support insurance claims when requested. However, coverage decisions, claim approvals, and payment amounts are determined solely by your insurance company. Pro Water Damage Miami does not guarantee insurance approval or specific payment amounts. We assist with paperwork and communication but cannot influence insurer decisions. Clients remain responsible for deductibles and any amounts not covered by insurance. All insurance matters are between the property owner and their insurance carrier.
Scheduling, Access, and Site Conditions
Work schedules depend on equipment availability, crew assignments, and site conditions. Clients must provide reasonable access during agreed time windows and ensure utilities like electricity and water are available when needed. We may pause work due to hazardous conditions, unauthorized personnel on site, unrestrained pets, or unaccompanied minors. Property owners must obtain necessary permissions from landlords, associations, or other parties. Weather, permit delays, or unsafe conditions may require schedule adjustments with appropriate notice to all parties.
Health and Safety
Our technicians receive training to IICRC standards and use appropriate personal protective equipment during restoration work. We implement containment barriers and negative air pressure systems when needed for mold remediation or contaminated water situations. EPA-registered disinfectants and antimicrobial treatments are applied according to manufacturer specifications. All work follows applicable health and safety regulations in Miami, Florida. Clients and occupants must follow safety instructions provided by our crews and avoid entering restricted work areas during active restoration.
Customer Responsibilities
Property owners must remove valuable items, important documents, and fragile belongings when requested by our crews. Disclose any preexisting damage, structural issues, or health concerns that may affect restoration work. Follow safety instructions and stay out of work areas when directed. Provide accurate contact information for scheduling and updates. Maintain proper ventilation and follow drying guidance to prevent secondary damage. Notify us immediately of any concerns about work quality or site conditions during the restoration process.
Warranties and Disclaimers
We provide a limited workmanship warranty covering our labor and materials for one year from completion date. This warranty excludes preexisting damage, normal wear and tear, hidden conditions discovered after work begins, acts of nature, and failures by third parties or other contractors. We make no warranties about insurance coverage, claim outcomes, or future property conditions. Some aspects of restoration work depend on factors beyond our control, including building materials, environmental conditions, and existing structural integrity.
Limitation of Liability
Pro Water Damage Miami’s liability for any claims is limited to the amount paid for the specific service in question. We are not liable for indirect, consequential, or punitive damages to the extent permitted by law. This includes lost profits, business interruption, or damages beyond direct restoration costs. These limitations apply regardless of the legal theory and even if we have been advised of the possibility of such damages. Some jurisdictions may not allow certain limitations, so these may not apply in all cases.
Cancellations and Rescheduling
Service requests can be cancelled or rescheduled with reasonable notice. Cancellation fees may apply if crews have been dispatched or materials ordered. Emergency services may have different cancellation terms due to rapid response requirements. Changes to scheduled work must be communicated promptly to avoid delays and additional costs. We will work with clients to accommodate scheduling needs when possible, but availability depends on crew assignments and equipment allocation for other active projects.
Intellectual Property
All content on https://waterdamagemiamiflpros.com/ including text, images, logos, and trademarks belongs to Pro Water Damage Miami or our licensors. This content may not be copied, distributed, or used without written permission. Job photos and project documentation created during restoration work may be used for business purposes including insurance claims, quality control, and marketing materials. Clients retain ownership of their property and personal belongings but grant permission for necessary documentation during service delivery.
Privacy and Data
Our privacy practices are detailed in a separate Privacy Policy available on this website. Job photos, damage assessments, and project reports are used for documentation purposes and may be shared with insurance companies, service partners, or regulatory authorities as needed. Personal information collected during service delivery is handled according to our Privacy Policy and applicable laws. We maintain confidentiality of client information except as required for service delivery or legal compliance.
Third Party Links and Tools
Our website may reference external resources, vendor information, or industry tools for client convenience. These third-party resources are not controlled by Pro Water Damage Miami and we do not endorse their content or practices. Use of external links or tools is at your own discretion and risk. We are not responsible for the availability, accuracy, or content of third-party websites or services. Always verify information from external sources and read their terms and privacy policies before use.
Changes to These Terms
Pro Water Damage Miami may modify these Terms and Conditions to reflect changes in our services, legal requirements, or business practices. Updated Terms will be posted on this page with the revision date noted. Your continued use of our website and services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates that may affect your use of our services.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Miami, Florida without regard to conflict of law principles. Any disputes will be resolved in the courts of Miami, Florida. Before pursuing formal legal action, parties agree to attempt good faith negotiation for sixty days. This includes direct communication about the dispute and reasonable efforts to reach a mutually acceptable resolution. If negotiation fails, either party may proceed with formal dispute resolution in the appropriate Miami, Florida venue.
Contact
For questions about these Terms and Conditions or our services, please send written correspondence to Pro Water Damage Miami at 1200 Brickell Ave Suite 1950 #1007, Miami, FL 33131, United States. Include your name, contact information, and a clear description of your question or concern. We will review your correspondence and respond within a reasonable time period. Written communication helps us provide accurate and complete responses to your inquiries about our terms and services.
Severability and Entire Agreement
If any part of these Terms is found invalid or unenforceable, the remaining provisions will stay in full effect. These Terms and Conditions represent the entire agreement between Pro Water Damage Miami and users regarding website use and services. They replace any previous agreements or understandings about these topics. Changes or modifications must be in writing and agreed to by both parties. No verbal agreements or representations outside these Terms are binding or enforceable.
Force Majeure
Pro Water Damage Miami is not liable for delays, cancellations, or failures to perform services caused by events beyond our reasonable control. This includes natural disasters, government actions, labor disputes, material shortages, equipment failures, or other circumstances that prevent normal business operations. We will make reasonable efforts to minimize disruptions and communicate with affected clients about alternative arrangements or revised schedules when possible. Force majeure events may require rescheduling or cancellation without penalty to either party.
This page provides general information and is not intended as legal advice for specific situations.